NTA conducted virtual orientation-seminar on Feedback Mechanism, Complaints Handling and Freedom of Information (FOI) on February 7. This was attended by identified frontline officers from different departments and branch offices and designated decision makers for the Freedom of Information program.
Jointly facilitated by the Administrative Department and the Public Relations Office, the one day orientation-seminar aimed at ensuring that all staff members are familiar with feedback mechanism and complaint lodgment process, and the implementation of Freedom of Information program in the agency.
Dinah E. Pichay, Deputy Administrator for Support Services, Focal on Ease of Doing Business, discussed on various government issuances and policies, including internal policies, that deal on customer/client relations and proper rendering of services to the public.
Neyo E. Valdez, Division Chief III, PPED-CorPlan, Complaint Officer, on the procedure of complaints handling in the agency and feedback mechanism according to existing guidelines.
A forum and a workshop were held after the discussion to boost the knowledge of the concerned staff on the requirement for the compliance of the ARTA, the R.A. 11032 or Act of Promoting Ease of Doing Business.
The second part of the seminar was the re-orientation on FOI, with officers from FOI program of the Philippine Information Agency (PIA) as resource persons. They were: Patricia Marri Maranan, Lead Compliance; Francis Nicolai Pallada, Information Technology Officer; and Dianne Gammad, Compliance Monitoring Officer.
Administrator and CEO Belinda S. Sanchez in his message commended the staff for their initiatives to enhance the complaint handling system, as she reminded the frontline officers to act on complaints or feedbacks at the earliest possible time. Freddie G. Lazaro, Public Relations Officer V, was the host and moderator.