CITIZEN’S CHARTER
Performance Pledge
To Our Valued Clients,
Your welfare and satisfaction is our foremost concern, thus, we promise to provide the warmest office environment, as well as, hospitable and friendly service providers who shall attend to and assist youin all your concerns. These are available Mondays to Fridays, from 7:30 AM to 5:30 PM.
We shall promptly and efficiently act on all your concerns within three (3) days for simple transactions and seven (7) days for complex transactions from the date the request and/or complete application or request was received.
We are public service-oriented, and as such, we offer our services with dedication, without expecting anything in return.
We earnestly solicit your comments, suggestions, and recommendations, as these are important to further improve our services and relationship with you.
We are committed to serve you… The Officials and Employees of the National Tobacco Administration
Central Office – External Services
Application and issuance of authority to export/import/transship unmanufactured tobacco/ manufactured tobacco products and other tobacco-related supplies, materials and ingredients / accreditation to process manufactured tobacco products
Application and Issuance of Export / Import/ Transshipment Commodity Clearance
Inspection of Import/Export/Transshipment Commodities
Application and Issuance of Endorsement
Issuance of Certificate of Product Efficacy and Suitability
Conduct of Laboratory Analysis and Issuance of Results/Report of Analysis
Issuance of Official Receipt for Collections
Processing and Payment of Claims to Outside Creditors
Issuance of Employment Documents to Former Employees
Central Office – Internal Services
Branch Offices – External Services
Application and Issuance of License and Authority to Buy Tobacco
Application and Issuance of Permit and Authority to Purchase Leaf Tobacco
Application and Issuances of Permit and Authority to Re-dry Tobacco
Application and Issuance of Certificate of Authority to Purchase Leaf
Processing and Payment of Claims of Branch Creditors
Issuance of Employment Documents to Former Employees