The National Tobacco Administration conducted the virtual Management Review of the implementation of the agency’s Quality Management System (QMS) on July 14.
Administrator/CEO Robert Victor G. Seares Jr. joined Fortuna C. Benosa, Corporate Planning Manager and Quality Management Representative (QMR), and Dinah E. Pichay, Internal Audit Manager and Internal Quality Audit (IQA) Team Leader, and other members of the QMS Core and Process Teams at the Central Office in the annual review. This is in preparation for the 2nd surveillance audit for its ISO 9001:2015 certification scheduled on July 28.
Also in the meeting through the Microsoft Teams virtual platform were the two Deputy Administrators, Benedicto M. Savellano (Support Services) and Engr. Cesario G. Sambrana (Operations), and Imelda N. Rinen, manager of the Farm Technology and Services Department.
The Management Review is aimed at ensuring the continuing suitability, adequacy, effectiveness, and alignment of QMS with the strategic directions of the organization.
Included in the review were the status of actions from previous management review, changes that could affect the QMS, information on the performance and effectiveness of the QMS based on (1) customer feedback and satisfaction results, (2) project performance and conformity of products and services, and (3) performance of external provides; adequacy of resources, and effectiveness of actions taken to address risks and opportunities.
QMR Benosa discussed the objectives and expected outputs of the management review, including status of actions, from previous management review and planning workshops, and changes in external and internal issues that are relevant to the QMS.
Those who provided inputs with their respective presentations for review were PRO V Neyo E. Valdez (for Customer Feedback and Satisfaction Survey results), NTA La Union Manager Dr. Giovanni B. Palabay (Branch Operations), Deputy Administrator Sambrana (External and Internal Issues), Regulation Department Manager Atty. Rohbert A. Ambros, Industrial Research Department Officer in Charge (OIC) Myrna O. Lozano, FTSD Manager Riñen, IAS Manager Pichay, Administrative Department OIC Perla C. Manzon, and Budget Officer V Reynaldo R. Aquino (for the Finance Department).The agency passed the 1st surveillance audit by the third-party auditor Société Générale de Surveillance (SGS) on July 27, 2020.
[photo credit: Arman Anga-angan]